Frequently Asked Questions

About Booking a Massage

What is the cancelation policy?


We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

  • 24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment.
  • If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment.
  • This amount must be paid prior to your next scheduled appointment.




What if someone just doesn't show up?


Anyone who is unable to make their appointment for whatever reason will be considered a no-show. They will be charged for a missed appointment.




What if I'm running late?


If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the session. Out of respect and consideration for your therapist and other customers, please plan accordingly and be on time.




Are there forms I need to fill out?


Yes! First-time clients should complete this intake form before they arrive.





About the Massage Experience

What is the cancelation policy?


We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

  • 24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment.
  • If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment.
  • This amount must be paid prior to your next scheduled appointment.




What if someone just doesn't show up?


Anyone who is unable to make their appointment for whatever reason will be considered a no-show. They will be charged for a missed appointment.




What if I'm running late?


If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the session. Out of respect and consideration for your therapist and other customers, please plan accordingly and be on time.




Are there forms I need to fill out?


Yes! First-time clients should complete this intake form before they arrive.





Intown Massage 

In the heart of Cabbagetown

195 Berean Ave SE
Atlanta, GA  30316
  

404-395-5035

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